Privacy Policy

Hearthstead ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, web platform, and related services (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number, company or farm name, and employee number (if applicable). We also store your login credentials in encrypted form.

Farm and Operational Data

You may provide farm-related data including livestock records, inventory levels, feed schedules, weighbridge deliveries, purchase orders, employee sign-in/out logs, and other operational information. This data is entered by you and your authorised users.

Usage Data

We automatically collect certain information when you use the Service, including device type, operating system, app version, IP address, browser type, pages visited, and general usage patterns. This helps us improve the Service and diagnose technical issues.

Offline Data

When you use the Service in offline mode, data is stored locally on your device and synchronised with our servers when connectivity is restored.

2. How We Use Your Information

• To provide, maintain, and improve the Service
• To create and manage your account
• To process transactions and manage subscriptions
• To send you service-related notifications and updates
• To respond to your enquiries and provide customer support
• To monitor and analyse usage trends to improve user experience
• To detect, prevent, and address technical issues or fraud
• To comply with legal obligations

3. Data Storage and Security

Your data is stored on MongoDB Atlas, hosted on Google Cloud infrastructure, with encryption at rest and in transit. Our backend services run on Google App Engine with industry-standard security measures.

While we implement commercially reasonable security measures to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information using current best practices.

4. Third-Party Services

We use the following third-party services, each governed by their own privacy policies:

• Google Play— for app distribution and in-app purchases
• RevenueCat— for subscription management and billing
• Google Cloud / App Engine— for hosting and infrastructure
• MongoDB Atlas— for database hosting

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

5. Cookies and Tracking

Our web platform may use cookies and similar technologies to maintain your session, remember your preferences, and understand how you interact with the Service. You can control cookies through your browser settings, though disabling them may affect functionality. Our mobile application does not use cookies but may collect anonymous analytics data.

6. Data Retention

We retain your account information and farm data for as long as your account is active or as needed to provide the Service. Deleted records are soft-deleted (marked as removed) and retained for a reasonable period to support data recovery and audit requirements. If you request full account deletion, we will permanently remove your personal data within 90 days, subject to any legal retention obligations.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access— request a copy of the personal data we hold about you
• Correction— request that we correct inaccurate or incomplete data
• Deletion— request that we delete your personal data
• Data Portability— request an export of your data in a machine-readable format
• Objection— object to certain processing of your data

To exercise any of these rights, please contact us at FarmsteadSupport@gmail.com. We will respond within 30 days.

8. Children's Privacy

The Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us at FarmsteadSupport@gmail.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: