Terms of Service

1. Acceptance of Terms

By accessing or using the Hearthstead mobile application, web platform, or any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service. These Terms constitute a legally binding agreement between you and Hearthstead ("we," "our," or "us").

2. Description of Service

Hearthstead is a farm management platform that provides tools for employee management, livestock tracking, inventory control, weighbridge deliveries, feed scheduling, purchase orders, and other operational features. The Service is available as a mobile application (Android) and a web-based platform, with offline functionality for use in areas with limited connectivity.

3. Account Registration and Responsibilities

To use the Service, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorised use of your account
• Ensuring that information you provide is accurate and up to date

Company administrators are responsible for managing user access within their organisation, including creating, modifying, and deactivating employee accounts.

4. Subscription and Billing

Hearthstead offers subscription plans that provide access to different levels of functionality. Subscription details, including pricing and feature availability, are displayed within the application and on our pricing page.

• Subscriptions are billed monthly through Google Play and managed via RevenueCat
• Plans range from R179.99/month (Starter) to R1,799.99/month (Enterprise), subject to change with notice
• Subscription renewals are automatic unless cancelled at least 24 hours before the end of the current billing period
• Cancellations take effect at the end of the current billing period; no partial refunds are provided
• Refund requests are handled in accordance with Google Play's refund policies

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Infringe on the rights of others
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorised access to the Service or its infrastructure
• Interfere with or disrupt the Service or its servers
• Scrape, harvest, or collect data from the Service by automated means
• Resell, sublicense, or redistribute the Service without our written consent

We reserve the right to suspend or terminate accounts that violate these terms.

6. Intellectual Property

The Service, including its design, features, code, graphics, logos, and documentation, is owned by Hearthstead and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Service in accordance with these Terms. You may not copy, modify, distribute, reverse-engineer, or create derivative works based on the Service.

7. User Data and Content Ownership

You retain full ownership of all farm data, records, and content that you enter into the Service. We do not claim any ownership rights over your data.

By using the Service, you grant us a limited licence to store, process, and display your data solely for the purpose of providing and improving the Service. You may request an export or deletion of your data at any time by contacting us.

8. Service Availability and Modifications

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We reserve the right to modify, update, or discontinue features of the Service at any time. For material changes that affect your use of the Service, we will provide reasonable advance notice.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Hearthstead and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of or inability to use the Service.

Our total liability for any claims arising from these Terms or the Service shall not exceed the amount you have paid to us in the twelve (12) months preceding the claim.

10. Termination

You may terminate your account at any time by contacting us. We may suspend or terminate your access to the Service at our discretion if you violate these Terms or for any other reason with reasonable notice.

Upon termination, your right to use the Service ceases immediately. We will retain your data for a reasonable period to allow you to request an export, after which it will be permanently deleted in accordance with our Privacy Policy.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions. Any legal proceedings arising from these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

12. Dispute Resolution

In the event of a dispute arising from these Terms or the Service, both parties agree to first attempt to resolve the matter informally by contacting us at FarmsteadSupport@gmail.com. If the dispute cannot be resolved informally within 30 days, either party may pursue formal legal proceedings in accordance with the governing law specified above.

13. Changes to These Terms

We may revise these Terms from time to time. When we make material changes, we will update the "Last updated" date and notify you through the Service or by other reasonable means. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Contact Us

If you have questions about these Terms, please contact us: